Anecdotal: Due to lifestyle factors, in my family we use Ubereats often, probably 4-5 orders per week on average.

I have never placed an order from a restaurant that I don't actually know beforehand. Maybe I haven't been there in person, but I know the name of the restaurant and I remember where is it and maybe someone I know ate there.

The only time I go completely blind is if I'm traveling. But that's like 1-2% of my total orders. And, in that case I usually stick to known chains or maybe I ask what's a good restaurant around here, then find it in the app.

I suspect it's not so uncommon to order from restaurants one already knows, rather than taking risks?

If that's the case, then ghost kitchens are going to have a very hard time getting their slice of the market

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JohnFen 11 hours ago | parent [-]

> Maybe I haven't been there in person, but I know the name of the restaurant and I remember where is it and maybe someone I know ate there.

A big part of the problem is that just because it has the name of a real and known restaurant doesn't mean that the food you order through delivery apps was made there.

	▲	mastazi 2 hours ago \| parent [-]
		good point, at the time I wrote this comment I was halfway through the OP article, later I finished reading it and realised the same kitchen can actually work for a range of restaurants and chains. Initially I thought it would just be some made up name on the delivery app, as opposed to a recognised brand.