> Maybe I haven't been there in person, but I know the name of the restaurant and I remember where is it and maybe someone I know ate there.

A big part of the problem is that just because it has the name of a real and known restaurant doesn't mean that the food you order through delivery apps was made there.

good point, at the time I wrote this comment I was halfway through the OP article, later I finished reading it and realised the same kitchen can actually work for a range of restaurants and chains. Initially I thought it would just be some made up name on the delivery app, as opposed to a recognised brand.