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crossroadsguy 3 days ago

I am a Fastmail customer. Absolutely horrible customer support but pretty solid email. Do not even think about using the "suit" they offer alongside email.

The rebranding and "revamp" is limited to the logo and colour changes :D everything under the hood is still the same good old OX inferiority. Hell, you may never want to use their webmail either (my 99.9999% mail usage is via IMAP clients). They are fine other than that.

Fastmail is pretty good if their price and offerings are not an overkill for you. You should check Runbox as well - really good.

Simple Login alt: addy.io? Fastmail and Mailbox (auto-deletes in 30 days unless you "touch" it :D) also have disposable email as part of email offerings. Don't know about Runbox.

RandomBacon 2 days ago | parent [-]

Interesting. I've used their customer service a couple of times, and it's been okay for me. What was horrible that you experienced?

crossroadsguy 2 days ago | parent [-]

One of the times I wish there was a longer edit window on HN

> I am a Fastmail customer. Absolutely horrible customer support but pretty solid email. Do not even think about using the "suit" they offer alongside email.

I meant to type “Mailbox” (I find their support horrible) but mobile and typo/confusion. Anyway my fault.

Whenever I had something to ask - Fastmail has been stellar! I don’t use it because it’s too costly for me and offers resources I absolutely do not need.

(You might already have guessed I meant mailbox though as I mentioned Fastmail separately later, did you?)

What was horrible about mailbox support? Too many instances and examples and also I wouldn’t want to mention exact examples here as I have those in their forum and also on support tickets.