Interesting. I've used their customer service a couple of times, and it's been okay for me. What was horrible that you experienced?

One of the times I wish there was a longer edit window on HN

> I am a Fastmail customer. Absolutely horrible customer support but pretty solid email. Do not even think about using the "suit" they offer alongside email.

I meant to type “Mailbox” (I find their support horrible) but mobile and typo/confusion. Anyway my fault.

Whenever I had something to ask - Fastmail has been stellar! I don’t use it because it’s too costly for me and offers resources I absolutely do not need.

(You might already have guessed I meant mailbox though as I mentioned Fastmail separately later, did you?)

What was horrible about mailbox support? Too many instances and examples and also I wouldn’t want to mention exact examples here as I have those in their forum and also on support tickets.