The problem with all big companies nowadays... Getting to a real (competent) support person that can help is almost impossible :-(

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iammjm 2 days ago | parent | next [-]

I've opened a ticket with Microsoft regarding a M365 Business account and an actual person called me within an hour and fixed my issue right away, and I am not even exaggerating here. It was a trivial issue and I am not claiming it's always like this, but it CAN be like this.

	▲	cloudwalk9 2 days ago \| parent [-]
		Business account though. Everyone else is just a waste of time to provide support to. I'm a regular consumer who bought a Dell Precision laptop (which still kicks ass btw, to their credit for all their faults) and they bent over backwards because I purchased through their business side. A shipping delay got me a 100 dollar discount, and another hiccup got me 150 dollars to spend at Dell. Bought a business grade 4K monitor from them that also kicks ass and has imperceptible latency in CS:GO/CS2 with the laptop. Sometimes even in a bleak corporate world there can be good customer service. It's the exception rather than the rule too often.

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GlenTheMachine 2 days ago | parent | prev [-]

I called MS support once because some random dude managed to get my son's account registered under his "family", and then locked my son out of being able to update his own machine.

The MS support guy literally tried to get me to password crack the random dude's account. Like, he wanted me to help him guess the guy's password so we could log in as him and change his family settings.

That was the only "help" he could provide.

	▲	ViscountPenguin 2 days ago \| parent [-]
		The Microsoft family/organisation situation is fucking ridiculous. If you somehow get enrolled in either, good luck ever ridding your device of it. For literal years after leaving university, my windows install was still linked to my uni despite multiple attempts to fix it. All this, because I logged in using my university Microsoft account once.