I've opened a ticket with Microsoft regarding a M365 Business account and an actual person called me within an hour and fixed my issue right away, and I am not even exaggerating here. It was a trivial issue and I am not claiming it's always like this, but it CAN be like this.

Business account though. Everyone else is just a waste of time to provide support to.

I'm a regular consumer who bought a Dell Precision laptop (which still kicks ass btw, to their credit for all their faults) and they bent over backwards because I purchased through their business side. A shipping delay got me a 100 dollar discount, and another hiccup got me 150 dollars to spend at Dell. Bought a business grade 4K monitor from them that also kicks ass and has imperceptible latency in CS:GO/CS2 with the laptop.

Sometimes even in a bleak corporate world there can be good customer service. It's the exception rather than the rule too often.