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krainboltgreene 3 days ago

Pro-tip: You won't ever do that.

ch4s3 3 days ago | parent | next [-]

I would imagine OP is probably mining service call summaries to find common service issues, or at least that's what I would do.

krainboltgreene 3 days ago | parent [-]

That's what everyone says they'll do and then it never gets touched again.

ch4s3 3 days ago | parent [-]

I guess you just know better than everyone, include the people who do look at user interactions. I know I've done it, so I must be no one.

morkalork 3 days ago | parent [-]

I guess I'm no one too because I've done plenty of call analyses too.

ch4s3 3 days ago | parent [-]

We should start a company!

ninininino 3 days ago | parent | prev | next [-]

Advanced organizations (think not startups, but companies that have had years of decades of profit in the public market) might have solved all the low-hanging fruit problems and have staff doing things like automated quality audits (search summaries for swearing, abusive language, etc).

morkalork 3 days ago | parent | next [-]

And you could save a bunch of money by replacing the staff that do that with LLMs!

krainboltgreene 3 days ago | parent | prev [-]

I've worked at both. It is extremely rare that anyone ever does it.

alooPotato 3 days ago | parent | prev [-]

we do