Not sure about now, but last year your only way of getting a digital vignette for the Austrian highway that is valid “today” was via a third party (from outside Austria, I think).

Austrian ASFINAG would only sell you one that is valid in ~2 week at the earliest, since that’s the time you are guaranteed by law to return it. Not very handy if you are already on the road, and don’t want to stop to buy a physical vignette.

It generally means someone translating your information to the format the government employees expect, because each attempt costs multiple weeks of waiting. Basically, if there is a 6-week response time, you want to get it right on the first try.

In other cases, you pay people to save yourself the hassle of fighting for an appointment slot, and to save a trip across town in the middle of a work day. These fixers become the somewhat digital layer to a famously analog bureaucracy.

It's a myth. Germans are methodical and risk-averse, but definitely not efficient. Things to get stuck at the precise point in time when they were over-engineered, and never move from there.

As a result, German bureaucracy tends to rely solely on paper and in-person appointments. With every state, every city, every office and every employee having their own interpretation of a procesd, you get an unpredictable, opaque, drawn out process that drives people mad.

There is a famous Asterix and Obelix scene about an office that drives people mad with bureaucracy. The protagonists are hunting for the Pass A38. This scene is better known in German than in its original French for a reason.

These times are long gone. Not only with government efficiency, but the transition to digital services, railroad services, you name it. And yet people voted for a 68 year old Blackrock manager without any kind of governmental expertise on any level as their new saviour.

Nowadays that's actually Switzerland (at least I hear great things about Zurich, except the cost of living).

efficiency

Having lived in Germany for five years, this is a total myth. The German administration is a tire fire, I mean a filing cabinet fire. First lesson is: learn to wait. Have to do things at the municipality or the Finanzamt? Prepare to reserve 1-2 hours of your day, because you will have to wait a lot. And then the administration is pretty chaotic because (for historical reasons) they do not want to link administrations. Then they do random things like accidentally changing your and your partner's tax brackets in the middle of the year. My wife (who is German) chased them until they would fix it and they had no clue how it happened. Other foreign colleagues often had similar issues.

The same is true by the way with non-government stuff like medical care. Have an appointment with your GP or a medical specialist? Great, the appointment only means that you have to be there at a certain time. They will let you wait an hour or two without any remorse (what's the point of an appointment)?

Nothing is efficient in Germany. Reliability is also a meme at this point. Even 10 years ago, about 1/4-1/2 of the ICE trains I took would have a serious delay (which usually ended being a 2-3 hour delay if you have to cross a border). We just came back from vacation in Germany (it continues to be a beautiful country with nice people) with our electric car. The charging infrastructure is deplorable. Not only they have only a small number of chargers available (even a lot of highway stops only have two chargers), so impossible to charge on a busy day. But not only that, a lot of chargers are broken and nobody really cares for fixing them.

Sorry for the rant. tl;dr: Germany is not efficient and not reliable.

I'm doing my best! I think I have made Berlin's bureaucracy a lot more approachable, but there's only so much you can do as a single person without official backing.

Or if spun around, it's incredible what can be done by a single motivated person, and sad that the entire bureaucratic apparatus is incapable of doing it.