Speaking of which, could we apply vector embeddings to search engines (where crawled pages get indexed by their vector embeddings rather than raw text) and use that for better fuzzy search results even without an LLM in the mix?

(Might be a naïve question, I'm at the edge of my understanding)

"Instead of making search smarter we just decided to make everyone stupider"

Why invest in making users more savvy when you can dumb down everything to 5 year old level eh

I don't see how this is any different than enriching knowledge bases from feedback and experience. You just find yourself duplicating all the information, locking yourself in your AI vendor and investing in a technology that doesn't add anything to what you had before. It's utterly nonsensical.

> a lot of people call us just because they can’t be bothered to look for themselves

if the service offered is "support" then why is a phone call less acceptable than reading documentation?

Getting instant answers without having to deploy any effort isn't going to make the problem go away, it's going to make us dependent on the solution.

If i am calling support, it is probably because I already scoured the resources.

Over the past 3 years of calling support any service or infrastructure (bank, health insurance, doctor, wtv), over like 90% of my requests were things only solvable via customer support or escalation.

I only keep track because I document when I didn't need support into a list of "phone hacks" (like press this sequence of buttons when calling this provider).

Most recently, I went to an urgent care facility a few weekends ago, and they keep submitting claims to the arm, of my insurance, that is officed in a different state instead of my proper state.

True, partially, but it's also vastly inferior to most IT support agents at the same time.

I love a good AI to help search through large documentation basis for the particular issue I'm experiencing. But it is clear when the problem I am having is outside of the AI's sometimes infantile ability to understand, and I need the ability to bypass it.