If i am calling support, it is probably because I already scoured the resources.

Over the past 3 years of calling support any service or infrastructure (bank, health insurance, doctor, wtv), over like 90% of my requests were things only solvable via customer support or escalation.

I only keep track because I document when I didn't need support into a list of "phone hacks" (like press this sequence of buttons when calling this provider).

Most recently, I went to an urgent care facility a few weekends ago, and they keep submitting claims to the arm, of my insurance, that is officed in a different state instead of my proper state.