Fair point in your case, but my experience across companies and industries is that people just don't read. It's true in any customer facing experience where tutorials etc are routinely unread and ignored, it's true for execs who are always short on time and want the exec summary in order no to read a whole memo (however misguided this may be in certain instances), it's true for seasoned professionals who prioritize and decide to ignore certain requests until they are clear enough / repeated enough, the list goes on.

Even people getting @mentionned on slack or in emails seem to find it acceptable to say routinely they didn't see/read whatever it was they were specifically asked to look at.

> people just don't read

You're right, and that tracks with my experience too, sad as it is to have to admit.

However, if you're not holding people accountable for not reading the directive/memo, then that's on you. When you have something in writing that you can point to and say "look, there it is, I provided you with the information, you chose to not acknowledge it," it's very damning to the person who ignored it.

Without getting into details about the time I nearly left my company, I can tell you that one of my greatest weapons was (and still is) being able to literally recall emails, SOPs, and SMS messages that had been ignored. It makes me a thorn in the side of lazy managers and legacy hires that turned out to be freeloaders in my industry.

The people at the bottom of any organization have a responsibility to hold the people at the top accountable, just as it works the other way around. This is extremely hard for those of us near the bottom of an organization to do, I know, but if we don't, we are giving permission for the problem to persist and make our work that much harder. We all know that managers and those above them will avoid doing as much work as possible at any given time, but willful ignorance is not admissible in court of law, so why should it be any different in the work place?

This matches my experience, with email in particular every organisation I've worked for it's been normalised that it's OK to not read every email, particularly if it's long or detailed. Clearly if the CEO emails you alone about something important that doesn't hold but for the vast majority of emails it was seen as acceptable to not read them and to even openly admit that. I remember being phoned by a department head once asking what an email was about - they weren't going to read it until I explained why they should.

It's a side effect of the information noise we're all subjected to, if we all received 6 messages a day we'd probably read them all but as we often get hundreds (thousands if you're getting automated messages) it's "OK" to miss a few.