> if you work in tech, you must know how to fix printers, right?

You kid, but it turns out the assumption was correct in this case. I suppose the truth is that by working in tech, you are likely very methodical and rely on deduction, which are both essential in fixing printer issues.

Yes, but that’s the annoying part. So many tech problems that people encounter can be trivially solved with a quick web search, poking at menus until you find something promising, or a combination thereof. I remember helping my mom over the phone to troubleshoot something on her iPhone – at the time, I had an Android, so everything was foreign to me, but I was able to deduce where a given setting might exist, and figured out whatever the problem was.

I don’t know when or why this skill declined, but it’s upsetting.