Yes, but that’s the annoying part. So many tech problems that people encounter can be trivially solved with a quick web search, poking at menus until you find something promising, or a combination thereof. I remember helping my mom over the phone to troubleshoot something on her iPhone – at the time, I had an Android, so everything was foreign to me, but I was able to deduce where a given setting might exist, and figured out whatever the problem was.

I don’t know when or why this skill declined, but it’s upsetting.

Yea, it’s like people’s brains turn off. They can read menus at restaurants, but refuse to do so when confronted with a printer or whatever.