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I feel that respecting the focus of others is also an important skill.

If I'm pulled 27 different ways. Then when I finally get around to another engineer’s question “I need help” is a demand for my synchronous time and focus. Versus “I’m having problems with X, I need to Y, can you help me Z” could turn into a chat, or it could mean I’m able to deliver the needed information at once and move on. Many people these days don’t even bother to write questions. They write statements and expect you to infer the question from the statement.

On the flip side, a thing we could learn more from LLMs is how to give a good response by explaining our reasoning out loud. Not “do X” but instead “It sounds like you want to W, and that’s blocked by Y. That is happening because of Z. To fix it you need to X because it …”

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daveguy 2 days ago | parent [-]

> Many people these days don’t even bother to write questions. They write statements and expect you to infer the question from the statement.

This is one of my biggest pet peeves. Not even asking for help just stating a complaint.

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MichaelZuo 2 days ago | parent [-]

Well it seems like an easy way to filter them into the ignore pile…

	▲	oddly 2 days ago \| parent \| next [-]
		Yes and no. Although I’m a proponent of the “put the pain where it belongs” way of doing things, sometimes a more nuanced way of doing things is needed. This usually involves more communication instead of less. You can always give them feedback that (may) make them reconsider their approach of just stating things and not asking questions. Small effort for you, but you might change someone’s way of asking things, both for the good of you and them. If that doesn’t work, you can always go back to ignoring.
	▲	schneems a day ago \| parent \| prev [-]
		I can’t ignore customer support tickets. Usually the most frantic and urgent tickets are the ones that also provide the least info too. Which is frustrating as it usually adds some extra back and forth which means it ultimately takes longer to resolve their tickets. There is also generally a correlation to spend and question quality.