Yes and no. Although I’m a proponent of the “put the pain where it belongs” way of doing things, sometimes a more nuanced way of doing things is needed. This usually involves more communication instead of less. You can always give them feedback that (may) make them reconsider their approach of just stating things and not asking questions. Small effort for you, but you might change someone’s way of asking things, both for the good of you and them. If that doesn’t work, you can always go back to ignoring.

I can’t ignore customer support tickets.

Usually the most frantic and urgent tickets are the ones that also provide the least info too. Which is frustrating as it usually adds some extra back and forth which means it ultimately takes longer to resolve their tickets.

There is also generally a correlation to spend and question quality.