Hello HN

I am contacting here because Stripe is refusing to communicate with me as humans, their chat keep converting the chat to email and email keep sending this: "If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you. This is in accordance with Section 5.6 of "Stripe Payments" under "Stripe Service Terms" in the Stripe Services Agreement (if you are in a region outside of the US or EMEA, this policy should be referenced alternatively under "Section C: Payment Processing Services" of your region's corresponding Stripe Services Agreement): https://stripe.com/legal/ssa#services-terms" 120 days passed since our account got deemed too high risk despite having 0 chargebacks

Our website is https://bayuserpro.com/ we are a marketplace that uses AI to help businesses to advertise and get % of their sales. Every seller have their own Stripe accounts, they connect their account to ours, and when we bring them paying user we charge %.

So now, how is this legal that Stripe can refuse to pay us our funds and hold $829,678.97.

And concerning part is, there are no refunds, no disputes $829,678.97 has been sitting there for last 4 months without ever being touched.

Is this why Stripe does not go IPO so they do not have to disclose their shady practices of stealing people's funds?

acct_1PH9EbFcbviG0Uct this is my account id and I am writing this here because it is TOO big of an amount to hold without any communication and I have no other choice. I do not want to be one of cringe people who complain online about providers online in HN but this is too big to ignore, I have to put my ego aside and actually write this out

Please if someone knows how to fix this let us know, we waited our funds to be released and now Stripe simply stealing them

Are you sure there hasnt been a dispute against you.

The sales you helped get some company might have been disputed.

The email seems to indicate the payments have been refunded to your clients. If indeed the client are eager to compensate you and aren't in dispute you can easily ask them to pay another way.

Okay? And what exactly is the reason you haven’t talked to a lawyer?