The “deployment paused” screen is shown publicly when hard spend limits are reached for a project. These limits are configured by the user.

Spend controls aren’t necessarily about affordability, it’s often for peace of mind (similar to a fixed price server, or a disposal card with a limit).

I also don’t view them as being negative on Vercel (we likely could have alerted them better, as it seems this caught them off guard).

Their traffic isn’t capped and they can change this if they prefer. But I’m guessing there’s some large asset causing unexpected usage, which is why I offered my email. Happy to walk through it with them and figure out a path to optimize.

i think HN has a high bar for when somebody comments as a representative of their company. it's not uncommon for someone repping their company to step in with a comment like "i've temporarily added credits on your account so your post can stay up".

fwiw, i read your comment as just trying to be helpful. but sometimes there is an assumption that if you're publicly representing your company, then you're also enabled to make reasonable ad-hoc overrides as an outreach opportunity.