i think HN has a high bar for when somebody comments as a representative of their company. it's not uncommon for someone repping their company to step in with a comment like "i've temporarily added credits on your account so your post can stay up".

fwiw, i read your comment as just trying to be helpful. but sometimes there is an assumption that if you're publicly representing your company, then you're also enabled to make reasonable ad-hoc overrides as an outreach opportunity.