Most people here would not. Comcast is a fun punching bag but for the most part it works fine for most people.

Later

Sorry, when I said "here", I meant (and you couldn't have known without reading my mind) "in my municipality", where I'm on the board that manages the ISP contracts and have some knowledge that normal people in fact actually like Comcast fine, are not especially interested in having a bunch of new choices. But we also have AT&T.

Sounds more like Stockholm syndrome. I used to be ok with comcast even with their incessant increasing of rates that i'd have to negotiate and the terrible service. Finally had enough, switched to AT&T fiber. omg. the difference is night and day. No more caps, no more random outages. Lower pings, half the price and no price increase so far. I don't know why anybody keeps it tbh

While I hate it, I agree with you. My in laws are my non-tech bellwether.

They use Comcast, and love it. It's zero maintenance, comes bundled with their cable, and provides in person customer support for almost any problem at all at no cost.

They're paying more than they should for slow speeds. But they don't care about that. They don't know technology, and their connection plays YouTube and Facebook.

> But we also have AT&T

That might be part of it. When I first moved in, Comcast was the only ISP available. Then the city got municipal fibre. Suddenly, comcast decided to lower prices, and increase speeds. I will say that it was still a pain to cancel my subscription when I switched to the new setvice, though.

The underlying technology not the company itself is good enough most people don’t really complain once everything is set up. But for people moving to or from different areas Comcast really comes off much worse than most ISPs.

You can notice differences in web browsing above and beyond what the highly gamed “speed tests” suggest. Wait times for a technician are somewhat region dependent, but it’s never great etc. Total prices are high even when they have some competition and get silly when they’re a monopoly.

My parents are hitting and exceeding their 1.2TiB data allotment streaming TV shows. I'm considering setting them up with T-Mobile home internet.

Data caps alone are extremely anti consumer friendly. It's very difficult for non technical folks to understand how much they're consuming. Especially given the stark different between 1080p and 4k which might not even be obvious depending on their TV and streaming service.

Bingo. You really need to take HN thoughts (or really any nerd haven) with a grain of salt when it comes to _anything_ tech. Lots of strong (often informed) opinions that grounded in a reality that does not exist for most people.