Is the guy on call your best troubleshooter? No. That guy doesn’t work weird hours because you’d have to be paying him $50k more to put up with that BS.

It’s easy to think things aren’t going to go to hell, but look at the huge companies that screw things up. Amazon. GitHub. It could happen to you, too.

Actually, we ALL work on call. No one gets out of it just because they have seniority. Plus, we have an excellent team of smart people who are able to figure most things out on their own through use of their own knowledge and troubleshooting skills, aided by both internal and external documentation. It is rare that escalation is required.

I never said things don't go to hell sometimes. That's why you build a good team and train your people.