Fair point. Maybe at their scale they’ve learned something different about crisis management than I’ve experienced on a smaller scale. Would love to hear from those who have been in the trenches at a similar scale as these past couple of days.

In a 1-2 hour unplanned outage of typically way smaller systems at some of my clients, I’m generally able to leave my status reports at this level we see here. But as the time and blast radius expands, I find it builds more trust that we’re doing everything within our power and builds more reassurance by sharing progressively more detail. The increasing detail also unlocks massive offers of assistance from many areas of the organization in many cases. Telling stakeholders what my team and I have tried and ruled out often helps them explain to their stakeholders just as much as telling them what has worked.