When the system is held together with chewing gum and 1980s-era software, when it fails, "someone screws up" is not a fair reaction. Of course it fails! The wonder is that it still mostly works.

> The wonder is that it still mostly works.

A lot of very hardworking people getting too little pay for something so critical while their employers (some contracting company) take a lot of profit. Eventually they burn out waiting for help and a replacement system and retire or quit, then the systems really start failing because the knowledge leaves with them.