With a well-defined python API instead of the abomination that is VBA, you could dispense with all the fancy mail-merge and other stupid features and greatly simplify the word processor product. I think most people would be happy to pay $250, or whatever, for an offline office suite that worked and was free of serious/security-relevant bugs. The idea that you can release a half-baked product full of bugs and then expect people to pay you for the privilege of fixing your shitty product only exists in software.

In no other industry would that be okay. Automakers, for example, issue recalls when their products have serious defects, and then they fix them on the company's dime. Remind me again who's acting entitled?