Tell us you're a software developer without telling us you are software developer. The real world doesn't have to follow strict algorithms. The 50 year old with a long history of publishing books, who now wants to sell those books on Amazon, has provenance to justify his case for exception.

Amazon is a website that follows strict algorithms. And what "provenance" are you supposed to have that their support staff could verify over the internet? Anybody can set up a website with made up dates on it.

Good luck trying to get through to a human at Amazon KDP that has any kind of authority to override any kind of system.