> switching costs for a lot of places will be astronomical

Switching to what though? It's not like we didn't have outages before SaaS. It just happened at different times throughout the year in stead of all having an outage at the same time.

I feel like the big difference right now is that management can't call the EoD for progress updates every 10 minutes, they just have to assume that someone at Microsoft is working on fixing the issue.

Indeed, realistically in 2026 switching from Microsoft to Gsuite, those are the only two things I've ever seen companies use, and Google doesn't have 100% uptime either.

So yes that's another argument to not do anything and stick with Microsoft unless things become terrible