> What is driving me nuts is that we still heavily rely on email.

That itself wouldn't be a problem - email is very decentralised.

The problem is that we thought that putting like 2 companies in charge of most email communication is a good idea.

Yeah I don’t think anyone wanted that, we just ended up this way because it makes spam control more convenient. Without spam, email is incredibly simple to self-host. I suspect it may have ended up one of the most common services for companies to self-host.

amin to that!