> rustrating themselves because they can’t figure out what they want

I have seen this with yet "AI-unexperienced" users - for simple questions or textreformating, they are absolutely fine with the Chatbots. But thats all they can get out of it: Above that level their experience is very often frustrating due to too less understanding while having high expectancy towards the model in reverse (like "its AI so it should know...")

And this people end up then not using any of the AI tools beyond that because they do not "believe" / trust that this thingy can get work done.