> Make it void the warranty, don't allow customer support, whatever you want.

That would be a regression in terms of consumer rights, in my opinion. I don’t see why the EU shouldn’t legislate such that the right to control owned hardware becomes fundamental.

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judge2020 a day ago | parent [-]

Technically, even in the US a warranty is only void if it's caused by something the consumer did; a 1 year warranty for production defects can't be voided.

Although I think it's fair that the company not have to deal with a defect that is almost certainly caused by something you do to your device. Like, strawman, but early iPhones sometimes encountered issues while doing an untethered jailbreak, or people would install tweaks that were less than stable (even sometimes on relatives' or friends' phones), then they would walk into an Apple Store with weird behavior and expect the fix to be free. That shouldn't be covered by warranty.

	▲	everforward 4 hours ago \| parent [-]
		It 100% should be covered in the event the user is okay with the equivalent of a factory reset (they lose all their data). I agree Apple isn't on the hook for restoring the data you saved with a sketchy mod, but restoring the phone to factory functionality is 100% their problem. I struggle to think of a reason why a phone can't be factory reset to fix those issues that doesn't involve "the manufacturer fucked around trying to prevent 3rd party changes". It's their problem and fault if their attempts to prevent 3rd party software ended up bricking the phone. I can't be bothered to give a shit that they've done weird things to the bootloader and now it won't boot because the bootloader doesn't have the right magic keys. Fix it or issue a refund, it's their software breaking the damn thing. That does exclude "your software physically burnt out hardware" but that's such a rare occurrence it's practically not worth mentioning. I can't remember the last time I heard of a ROM that physically killed a part.