Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.

+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.

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