I had a AI customer service interaction (it was explicit about being AI, used fin.ai iirc). At first I was amazed! It was doing email as fast as IM! And the first response seemed really knowledgeable and put me at ease.

But it failed to do a key step (generating a shipping label for me). I went back and forth over 21 messages trying to get it to do it. Then I wrote "escalate to a human" and an hour later someone replies with a shipping label directly.

I would much rather have had a slow but correct response than a fast but confidently-wrong response.