To put salt in the wound, I wonder if the first AI ever even raised the issue with a support team. Pretty much every customer support AI has gaslit me saying it escalated, or please wait for a human to contact you, and then sitting there for an hour or more to confirm that, yes, that was just hallucinated in the prompt, and it's been waiting for my next prompt ever since.

The good thing about AI support is that absolutely flipping out in the chat actually does get escalated, unlike with a human who just digs in their heels.

Exactly! I absolutely don't mind AI generated responses as long as it is accompanied by an AI generated ticket/bug along with an AI generated fix, along with an AI generated regression/integration test and AI generated message saying it was fixed. An AI generated coupon/reward for the trouble is also fine.

If this is the workflow that a consumer experiences, I don't think majority will complain about AI.