> Then that's going to force the companies that DO use humans to respond to switch to AI, because the responses are coming in via AI.

There are two obvious ways to handle this.

The first is to charge for human support. If you want to pay $100 each time you make a human spend 15 minutes responding to your AI agent's query, it's your money.

And the second is that you put a chatbot out front that has memorized the FAQ and thereby successfully answers 97% of queries, but cause them to get better at identifying when they're being useless and route that small percentage of issues to human support.