>I never contact customer service with a complaint, I just don't use them again.

my phone provider double-charged my credit card so i had to call in and get it reversed.

would you just accept the double charge, cancel your contract (and pay the cancellation fee), and then move to one of the other handful of providers?

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randallsquared 2 hours ago | parent [-]

I mean, you quoted them as saying "with a complaint", but your example is of something that needs to be fixed. I also very, very rarely complain to customer service, and am more likely to use another company if my ire rises to the point where I am considering a complaint.

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john_strinlai 2 hours ago | parent [-]

>but your example is of something that needs to be fixed.

i'm a bit confused at this distinction. i think everyone who complains to customer service is doing so because they want something fixed?

like, in the article, they complained about the malformed calendar invites because they want them to get fixed and no longer be malformed.

i can't even really think of an example of a customer service call that isnt looking for some thing or situation to be fixed

	▲	randallsquared 7 minutes ago \| parent \| next [-]
		My wife complains to customer service without any expectation that something will change. If she gets a refund or partial refund, she's somewhat more mollified, but she will definitely write a complaint even if she has no expectation that there is anything that can now be done about her experience. She mostly wants to vent, and for the company to validate that they screwed up and seem apologetic about it. Contacting customer support doesn't make me feel better, and it's almost always more bother than any refund I could get, so I don't do it much. The article is indeed about trying to get something fixed, but I wouldn't call that a complaint. It's more a suggestion.
	▲	masfuerte an hour ago \| parent \| prev \| next [-]
		I don't know how you draw the line but to me there's a clear distinction between "you've fraudulently taken my money" and "this is shitty for everyone could you fix it please".
	▲	bluefirebrand an hour ago \| parent \| prev [-]
		> i think everyone who complains to customer service is doing so because they want something fixed When I worked customer service a substantial number of complaints to customer service seemed to just be to complain. They won't care if you fix the thing, they'll complain about that too.