> But using an AI to reply to a human is just disrespectful. It says the organisation values their customer's time at less than their own.

The alternative before the LLMs took over was getting a machine response to tell you that someone will look into it, then getting no response at all.

At least today, they spend a few cents to generate the same lousy response, which is much more respectful /s

To me it's definitely more respectful not to pretend there's a person spending their time on the other end.