If you're changing the contents and need to change the temperature, shouldn't someone at the local store be there changing the contents?

I'm not even sure of a scenario where remote control from off site is faster or more convenient. I could see a managers office wanting a connection to them maybe.

Monitoring for compliance is almost certainly easier to manage remotely, which is probably why they're connected in the first place. I would guess control was likely a nice value add. e.g. so someone could respond to an alert remotely