It _is_ about judgment. The challenge is figuring out what defines “good judgment” and how to capture those elements in a format that an agent can assess continuously and at multiple levels.

The problem is most people don't know what makes them successful from a people perspective, except in the coarsest terms.

90% of the business outcomes are delivered by 10% of the people. The problem is they don't know which people. Therefore they also don't know which processes, if automated or augmented with AI, will achieve the target outcomes.

So instead they’re shotgunning. The problem is that the existing people-based system has built-in stabilizing mechanisms to prevent misalignment from taking the entire operation off course. AI stresses and often breaks those.

The result? Higher costs and chaos.

This needs to be treated like an org transformation. Traditionally that's most successfully done by starting a new small team that builds ground-up and eats the old team.