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▲ dhosek a day ago

“Best efforts” is a legal term. Its definition can vary from state to state, but it is not just, “oh we tried, sorry, lol” and it defines the highest standard of implementation in all jurisdictions.

▲dhosek a day ago | parent [-]

Best efforts sits at the top of the efforts hierarchy in contract law. It asks for more than “reasonable efforts,” which calls for sensible steps, and more than “commercially reasonable efforts,” which measures conduct against industry norms. A party bound by a best efforts clause is expected to exhaust available avenues, not just pursue the obvious ones.

The clause acknowledges that success depends on variables nobody fully controls: market conditions, regulatory approvals, third-party cooperation. So instead of promising a result, the party promises effort of a particular quality. Courts then evaluate that effort after the fact, which is where things get complicated.

From https://fedlaws.org/best-efforts-standard-in-contracts-ucc-r...

▲jordanb a day ago | parent [-]

"Best effort" is below rigorous QoS specifications though. Saying "99.999% of calls must complete" with a rigorous definition of completion is different than saying "best effort".

▲cowlevel 23 minutes ago | parent [-]

Most things in life and law are not rigorous. Not everything is low-level systems engineering. If the law was "99.999% of calls must complete" someone would find one that didn't complete, then buy several phones, make that call over and over, and sue the company.