I only received this same email a few hours ago, Oct 30. Why not tell all customers at once, especially if payment information was involved?

And they posted about a security incident on their blog on Oct 1. https://support.scribd.com/hc/en-us/articles/53787421531284-...

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x______________ 3 hours ago | parent | next [-]

The email received is a rehash of the linked article, nice find.

>Why not tell all customers at once, especially if payment information was involved?

Answered in the article!

“Q: Am I affected? How will I be notified?

A: We are sending notices to affected individuals in phases, so not everyone has received theirs yet“

And also..

"Q: Where can I find the latest updates?

A: The latest updates regarding the incident will be made available on this page.“

..."Updated October 01, 2026 19:29"

For a site where you find data, they are completely devoid of any useful data on their own incident and redirecting everyone to phone calls where data cannot easily be shared.

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skinfaxi an hour ago | parent [-]

> Q: Am I affected? How will I be notified?

> A: We are sending notices to affected individuals in phases, so not everyone has received theirs yet

That doesn't answer why they are doing it in phases.

	▲	x______________ an hour ago \| parent [-]
		>That doesn't answer why they are doing it in phases. Correct! “they are completely devoid of any useful data on their own incident and redirecting everyone to phone calls where data cannot easily be shared“ Call them up!

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edoceo 6 hours ago | parent | prev [-]

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