In a prior role, we realized something similar with outages. For our particular product, we AWS went down - we went down. We freaked out the first time, but after it was done we realized not a single customer had inquired. This felt unusual since we were getting emails quickly if we have a self-inflicted outage.

Turns out, when a major provider went down all of our users were too busy fighting their own fires. When they do notice, it's on a day when ALL of their vendors are struggling so we don't get singled out as a bad apple.