You've continued to use a service for a "few years" while it provides you with rotten fruit?

resters 17 minutes ago | parent | next [-]

I'd rather occasionally get a rotten item that has to be refunded than go to the supermarket, collect everything into a cart, and then wait 15 minutes to pay and check out, carry everything home, etc. The service provides a tremendous value, the issue is just the marginal cases where the quality control is poor.

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mrguyorama 5 hours ago | parent | prev [-]

A large part of increasing profit margins for the past 40 years is that companies have realized that https://xkcd.com/325/ is an insane underestimate of consumer stickiness.

You can ship people literal trash like ten percent of the time and they will keep coming back.

You can provide someone negative value for decades, and they keep paying you.

I just cannot understand how willing to burn time, effort, and money on stupid purchases the average person is. I know I have poverty brain and used to be really bad at just spending money, but the fact of the matter is that PepsiCo had to increase the price of Doritos to $7 a bag before they saw a decline in purchasing.

Like, there are entire industries devoted to helping people figure out they are subscribed to something they don't use anymore. I don't even look at my bank account anymore but how do you possibly let that happen?

I cannot understand just how consumer brained everyone is.

	▲	taurath 2 hours ago \| parent [-]
		> I cannot understand just how consumer brained everyone is. I can - its a collection of hundreds of PHD-level human behavior psychologists across many companies finding ways to "hack" behavior to increase revenue, vs 1 exhausted customer who just needs something basic and doesn't have the time, money or experience to be discerning in what they buy. Ad companies know more about customers and their behavior than the people are aware of themselves. They hoover up your data, run an alg to determine the patterns of your life and the lives of everyone like you, and target both online and in person various inflection points to drive you towards behavior they want. You have both product, marketing, and sales all contributing to a mass manipulation, and for this they are rewarded with extra resources to start new companies to do more manipulation.