I found the user experience terrible as well - just trying to turn on the wipers or change the heat required trying to remember where they were in nested menus on a touchscreen while driving at 100kmh on the 401.

Ah, see, the danger there is doing 100kmh on the 401. Traffic's (trying to be) doing 140+, keep up ;)

The wipers are a physical button under your thumb, easier to activate than being hidden on a stalk

Temp is always visible in bottom left of screen, no sub menu needed

And you can use voice commands for anything, you should test drive a new one