My thoughts as well. It appears that such signal failures happen so often that the controllers regularly let trains run through red under verbal authorization. I don't know the exact protocols, but I would expect a driver to ask for confirmation, as happened here, and then trust the control centre. However, there is clearly a huge systemic problem, with added complexity for the controllers, and there should at least be double checks in the control centre.

The person who controls whether the light shows red or green and gives verbal authorization is the same. It's both a tool, to transmit the same information.