What happened is ordinary people started using computers. In the early days of the industry developers could assume a reasonable ability in their users. As computers and smart phones became ubiquitous they could no longer continue with that assumption. You see reorganising columns as a feature, the average user is totally confused and stopped in their tracks when they do it by accident.

In college during the late 80s, working at the campus computer lab, I remember telling one student that she needed to use the mouse to move the cursor. She lifted it up and waved it in the air.

Not quite Scotty in Star Trek IV, but close.