They've figured out that they can offer poorly performing services that suck and nobody cares. The company will continue to explore that concept until people care.

I run an org with 200k employees. We're on our 4th significant outage with M365 services in a month. We're talking major stuff -- including user data like email getting deleted by various processes. Their approach is pretty much "meh".

> The company will continue to explore that concept until people care.

MS is an entrenched monopoly which is hard to move off of, especially in times of low budgets and tough debt markets. On the other hand, LLMs are reshaping the competitive landscape and MS might be reacting to that threat, in their usual MS way.