Currently every business is building the Agentic Layer. A layer between the user and the product.

With tx to an LLM, this layer will close the gap to full or borderline full automatisation.

Your Ticketsystem will have agent support out of the box. Your incident system too. Your UI for SEO, SEO optimization, article creation etc. every single on of them wijll be there and consume tokens.

Future invesment from 10 people in your l1 support might be 5 + token budget. Your SEO optimizer collegues? 1 Person + token budget instead of a team.

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xyzsparetimexyz 2 hours ago | parent [-]

That seems like a really bad idea in many cases. Outside of maybe customer support and a few other things, I want to be working with deterministic software unless I explicitly decide otherwise

	▲	origini 2 hours ago \| parent [-]
		I agree partially but that discussion or decision will not happen with / by me or you. Business doesn't think that deterministic to begin with. If customer support is faster and KPIs are fine, they will not care if customers get non deterministic customer support. And lets be fair: just because you hired someone doing SEO, doesn't give ou ANY understanding how good of a job they do. You will need to prove in the future that you can do it better than the agent. You will win at the beginning and fail later. The KPIs will show it and that person will get replaced.