> there can be no assurance that we will be able to hire sufficient support personnel as and when needed, particularly if our sales exceed our internal forecasts

Why would they need support personnel? Isn't their whole point that Claude can do that

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wongarsu 7 hours ago | parent | next [-]

For first-level support that's just regurgitating documentation and debug procedures I agree. But when it comes to actually executing actions (resetting 2FA, issuing refunds, handling payment glitches, etc) you need humans.

Social engineering is an issue with regular support, with agents it's a lot worse. And with agents it's repeatable: if I find one conversation flow to get it to give me money I can instantly repeat that with a thousand fresh accounts, and then share the same "exploit" on reddit for everyone else

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brandon272 4 hours ago | parent [-]

Support chatbots and other automated support mechanisms have been "regurgitating documentation and debug procedures" since the 90s, if not earlier.

If frontier AI deployed at frontier labs is not capable of "resetting 2FA, issuing refunds, handling payment glitches, etc." then the current and near-future capability of AI is being severely overstated.

	▲	dogleash 2 hours ago \| parent [-]
		> then the current and near-future capability of AI is being severely overstated captain_renault_casablanca.gif

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PepegaRoach 8 hours ago | parent | prev | next [-]

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6stringmerc 8 hours ago | parent | prev [-]

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