Haha, Bay Area agencies are truly amazing. When a driver (negligently, in my opinion, considering that she lied about what happened) derailed a muni train, I asked for what actions were taken as a result and the only thing that was provided was that a hearing was performed.

I don’t mind waiting but I think I’d prefer paying for faster results. BART took half a year to respond to how they calculate on-time rating but they did finally give me the answer. It had some interesting properties (canceling trains leads to higher on-time performance if trains are late) and I wrote it up here: https://wiki.roshangeorge.dev/w/BART_On-Time_Metric

Great work!