> I've never been involved with a mess like this, but I can well imagine it's difficult to convene the necessary people for a dispassionate RCA when your bosses are furious and investors are screaming for scapegoats to fire.

In any sane business, the people handling the screaming investors are different from the people handling the social media mess, and they are also different from the people doing the RCA.

That said, given the mess, I wouldn't be surprised if eMudhra only had one employee responsible for all those jobs...