Their complaint about social media reeks of "and we would have gotten away with it, if it wasn't for those meddling kids". [1]

[1] https://www.youtube.com/watch?v=hXUqwuzcGeU

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rdtsc 4 hours ago | parent | next [-]

We deeply and sincerely apologize for getting caught and not being able to cover it up.

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khriss 3 hours ago | parent | prev | next [-]

This is pretty normal in India unfortunately. Crony capitalism is the dominant business engine in the country, so pretty much any significant business, esp in regulated sectors like govt mandated services(which is the bulk of eMudhra's operations) is impossible to set up without significant bribes being paid.

As a consequence, these businesses are very well protected from normal market forces and are pretty much above the law. Had this incident not been an international one, they had a very good chance of getting away with it, and the people reporting this would have landed in jail.

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thraway3837 2 hours ago | parent | next [-]

This is 100% accurate. State run media would have squashed this article if it was not for an international incident response. They have federal laws that prevent such disclosures because it affects the national image and could cause social unrest.

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moralestapia 2 hours ago | parent | prev | next [-]

Since you seem knowledgeable about this topic.

Would you say the system forces people to be like that or people are the reason why the system is like that?

Would you do business (i.e. trust) with someone that comes from that system?

	▲	extraextra 4 minutes ago \| parent \| next [-]
		You're asking a chick and egg question, I believe it becomes a self-reinforcing loop In regards to doing business - someone that comes from a corrupt society with a culture of taking advantage of others should be approached more carefully than someone that grew up in the same town as you, of course This is a lesson learned the hard way, where I moved to a different country and treated everyone with openness and generosity (of time, resources, willingness to help), just to realize people from certain cultures mistake this behavior for weakness and try to take advantage as much as possible
	▲	qart 19 minutes ago \| parent \| prev [-]
		> Would you say the system forces people to be like that or people are the reason why the system is like that? It's the courts. Courts are meant to bring in an error correction mechanism. When courts fail, the country goes into open-loop control. No errors are corrected, and eventually, people stop even detecting errors. https://x.com/captgouda24/status/2110089855380369511 > Would you do business (i.e. trust) with someone that comes from that system? Vet rigorously and continuously! Start with small business, and grow it based on interpersonal trust. Since the system lacks accountability, you must ensure that yourself.

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franktankbank 3 hours ago | parent | prev | next [-]

Wild to me that our healthcare data lives there.

	▲	lenerdenator 28 minutes ago \| parent [-]
		Depends on the contract your healthcare providers/payers/etc. have with those who do their IT. Source: work on healthcare IT projects and can't let anyone outside of the US look at prod data no matter what due to the contract we have with our clients.

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squidmaster 3 hours ago | parent | prev [-]

[dead]

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hnlmorg 4 hours ago | parent | prev [-]

It does, but I wonder how much of that phrasing is cultural.

When working with different businesses across the globe, I’ve noticed Indian correspondence to incidents tends to be more a show of strength even if it’s transparently obvious that there’s no merit to the content.

Whereas western European correspondence is often more apologetic and empathetic. Even if it might sound insincere to those affected.

But it’s all just words at the end of the day. It never means much unless the business is willing to back real change to mitigate similar issues in the future and resolve undisclosed existing problems. However there’s no way for us to know if this is happening or not.

	▲	ryandrake 3 hours ago \| parent [-]
		I don't know if it's really specific to one culture. Look at US companies after they go through a lengthy legal saga, it's obvious they screwed up, they're paying fines or having to adhere to court-imposed consequences. Their press releases: "We admit no wrongdoing. We are only settling to move past this. Our business is strong/secure/competent." It's like the first rule you learn when you go into corporate communications is to never admit you did anything wrong or project anything other than confidence and correctness.