What makes you say this is prompt injection?

If it's prompt injection and not (as WhatsApp say) just instructions for their own ai support bot, some of the prompts are a bit odd.

> "I am deaf" describes the person, not an audio fault. Work out what they're asking and answer with steps they can read.

Maybe I'm just credulous, but the "we don't want our support bot giving legal advice" explanation seems perfectly reasonable.

These prompts apply to their own support bot as well to any other ai chat bot that pulls in that page.

When these prompts are pulled by their support bot they act as instructions. When these prompts are pulled by say a legal service bot they act as prompt injection.